Welcome to our website www.rawsoap.co (hereinafter, the “Site”). For Raw Soap London, your privacy and the security of your personal data are very important. That is why we collect and manage your personal data with the utmost attention, and adopt specific measures to safely store it. Below you will find key information about how your personal data is processed when you navigate through the Site and use the services offered. For detailed information about how Raw Soap London processes your personal data, please carefully read this document (Privacy Policy). Please also read the Cookie Policy and the Site Terms of Use, which contain detailed information about, respectively, the use of cookies and similar technologies on the Site, and about the terms relating to our services. Some services may be subject to specific legal terms, in which case it will be our responsibility to duly inform you in each instance.

This Privacy Policy exclusively refers to the Site, and does not concern any third party websites referred to within the pages of the Site.

 

  1. WHO IS THE CONTROLLER

 

The Site is managed by Raw Soap London, a single-member company subject to the management and coordination activity of For [FERHAT ELIK LTD] Raw Soap London, with registered office at [27 Old Gloucester Street WC1N 3AX], London, United Kingdom. This entity acts as the independent personal data controller for all activities related to the online sale of Raw Soap London products, such as the signing and performance of the contract; payment; invoice issuance; product shipping; any management of the right of withdrawal, return, and the legal guarantees; the control and prevention of fraud and abusive behaviours; registration on the Site (“My Account”), and the use of services reserved for registered users (for example: Wish List, My Orders, Quick Buy, etc.).

 

The following services are offered to you through the Site (not available in all countries):

(i) delivery of products purchased online at the Raw Soap London stores (“pick up in store”),

(ii) return of products purchased online at the Raw Soap London stores (“return in store”), and

(iii) online sale of products at the Raw Soap London stores (“click from store”),

as well as any corresponding assistance provided by ‎‎Customer Care (further information is available in point 3.1) and fulfilment of the legal obligations for personal data processing (more information in point 3.4).

 

Raw Soap London, with registered office at London, United Kingdom, acts as an independent data controller for the purposes of marketing, profiling, and sharing your data for these purposes, whenever you provide your express consent to such processing (more information is available in point 3.3). Raw Soap London also acts as a data controller for the services offered through the Site, reserving a product online at Raw Soap London stores (“click & reserve”, not available in all countries) and finding the Raw Soap London stores closest to you (“Store Locator”) (more information is available in point 3.2), as well as for fulfilling the legal obligations for personal data processing (more information is available in point 3.4).

 

For any clarification, question, or requirement related to your privacy, or to exercise your rights under the United Kingdom’s personal data processing legislation (Data Protection Act 2018 and UK GDPR), please contact us at [contact details].

 

  1. WHAT DATA DO WE PROCESS

As concerns the purposes of the processing indicated in point 3 below, we process various types of personal data concerning you, including:

  • your identification information (such as first and last name), your contact details (such as email address and telephone number), shipping address and billing address, payment information (such as the method of payment used, cardholder, card number used). This data is processed by Raw Soap London in reference to the online sale of Raw Soap London products and the corresponding activities related thereto (such as the signing and performance of the contract; payment; invoice issuance, product shipping; any management of the right of withdrawal, return, and the legal guarantees; customer care; the control and prevention of fraud and abusive behaviors, including by third parties, which conflict with the current standards, the applicable contractual provisions, the rules of correctness and good faith), as well as for the following services offered through the Site and connected to online sales (not available in all countries): (i) delivery of products purchased online at Raw Soap London stores (“pick up in store”); (ii) return of products purchased online at Raw Soap London stores (“return in store”); and (iii) online sale of products at Raw Soap London stores (“click from store”). For customer care activities, the information you choose to provide in your communications is also processed;
  • if you register on the Site (“My Account”), this includes your identification information, your email address, and your password, as well as the data needed to provide you with services that are reserved for registered users (for example: Wish List, My Orders, Quick Buy, etc.). For registration/authentication of My Account via Facebook (Facebook Ireland Ltd. Service, which acts as an independent data controller) we collect the data needed for your registration/authentication from this third party. My Account and the relative services reserved for registered users are managed by Raw Soap London;
  • your identification and contact information are also used by Raw Soap London to manage any requests you may have for information relating to the Raw Soap London products, as well as to provide you with any service (that you have requested and that is offered through the Site) to reserve a product online at Raw Soap London stores (“click & reserve”, not available in all countries);
  • your geographic location, which is used with your consent by Raw Soap London for any service (that you have requested and that is offered through the Site) to find the Raw Soap London store closest to you (“Store Locator”);
  • your identification and contact details may be processed when you give your consent to receive by phone, email, or any other means, marketing communications from or on behalf of Raw Soap London, or communications from or on behalf of commercial partners of Raw Soap London with which, with your express consent, Raw Soap London has shared your personal data in conformity with this Privacy Policy;
  • when you have provided the corresponding consent, Raw Soap London also processes the data relating to your preferences and interests, such as products you’ve purchased or added to your wish list, age and gender, your country, and your preferred language and currency, the newsletters you have subscribed to and the interaction between them and events in the Raw Soap London world. Raw Soap London processes your data to analyze your habits and preferences to offer you personalized services and communications that are in line with your interests;
  • your first name, last name, and mailing address, as well as your contact information (such as email address and phone number) when a user of the Site provides your data to us in order to send you certain products purchased from the Site. We process your data only to fulfill the request from our user, and never for other purposes (for example, marketing). When you provide us with personal data from third parties, you must do whatever is necessary so that the communication of data to Raw Soap London and our subsequent processing for the purposes specified in this Privacy Policy occur in accordance with the applicable legislation. Therefore, prior to providing us with a third party’s personal information, you must inform them and obtain their consent to processing, where required.

When you navigate through the Site, we also collect data relating to your navigation, in particular to verify the proper functioning of the Site, to provide you with the best navigation, and to increase the quality of our services. For more information about the technologies used (cookies and similar tools) please consult our Cookie Policy.

 

  1. WHY DO WE PROCESS YOUR DATA AND ON WHAT LEGAL BASIS

3.1 PURPOSES RELATED TO THE ONLINE SALE OF PRODUCTS

Raw Soap London, as an independent controller, processes your personal data for the online sale of Raw Soap London products and the relative activities connected thereto. In particular, to:

  • enter into and perform a contract for the purchase on the Site of one or more products, for payment, product shipping, any management of the right of withdrawal, return, and the legal warranty. This processing is necessary to perform a contract to which you are party (purchase and sale agreement). You must provide your personal data; otherwise, you will not be able to make a purchase on the Site or manage any requests you may have regarding the right of withdrawal, return, and legal warranty, or to receive the dedicated customer service;
  • customer care. Processing is necessary to perform a contract to which you are party (provision of customer care). You must provide your personal data; otherwise, you will be unable to receive the customer care you requested;
  • the fulfillment of the legal obligations relating to the sales activity (such as, for example, issuing and storing the invoice). This processing is necessary to fulfill a legal obligation to which Raw Soap London is subject. It is thus mandatory that you provide your personal data; otherwise, you will be unable to make a purchase on the Site;
  • register on the Site (“My Account”), or use the services that are reserved for registered users (for example: Wish List, My Orders, Quick Buy, etc.). This process is necessary to perform a contract to which you are party (registration on the Site and the relative provision of services). It is mandatory that you provide your personal data; otherwise, you will be unable to register on the Site and use the registered user services;
  • prevention and suppression of fraud and abusive behaviors (including by third parties) that conflict with the current standards, the applicable contractual provisions, and the rules of correctness and good faith. The lawfulness of this processing is based on the legitimate interest of Raw Soap London to perform security activities and controls for the purpose of preventing and protecting against fraudulent activities and abusive behaviors. Upon your request, Raw Soap London will be able to provide you with detailed information about the aforementioned legitimate interest and the corresponding so-called balancing test;
  • the use of the following services offered through the Site and linked to the online sale (not available in all countries): (i) delivery of products purchased online at Raw Soap London stores (“pick up in store”); (ii) return of products purchased online at Raw Soap London stores (“return in store”); and (iii) online sale of products at Raw Soap London stores (“click from store”). This processing is necessary to perform a contract to which you are party (provision of the corresponding service). It is mandatory that you provide your personal data; otherwise, you will be unable to use the service.

3.2 PURPOSES RELATED TO PERFORMING OTHER SERVICES YOU HAVE REQUESTED

You may also contact Raw Soap London to get more information about the world of Raw Soap London and its products.

Raw Soap London processes the personal data you provide when you use these services on the Site and enter the corresponding areas of the Site. The processing is based on the performance of a contract to which you are party (i.e., provision of the requested service).

You must provide your personal data; otherwise, you will be unable to use these services.

In particular, Raw Soap London processes your personal data to:

  • manage your requests to our customer care. The processing is necessary to perform a contract to which you are party (provision of customer care). It is mandatory that you provide your personal data; otherwise, you will be unable to receive the customer care you requested;
  • reserve a product online at Raw Soap London stores (“click & reserve”, not available in all countries). The processing is necessary to perform a contract to which you are party (provision of the service). It is mandatory that you provide your personal data; otherwise, you will be unable to use the service;
  • find the Raw Soap London store closest to you (“Store Locator”). The processing is based on your consent. You may choose to provide your geographic location; otherwise, we will not be able to find the Raw Soap London store closest to you;
  • manage your participation in Raw Soap London initiatives and events (for example, participation in our special events). The processing is necessary to perform a contract to which you are party (management of your participation in the specific initiative or event). It is mandatory that you provide your personal data; otherwise, you will be unable to participate in the initiative or event;
  • manage your participation in any loyalty programs that are available from time to time, which are only available in specific countries. The processing is necessary to perform a contract to which you are party (management of your participation in the loyalty program). It is mandatory that you provide your personal data; otherwise, you will be unable to participate in the loyalty program.

3.3 MARKETING PURPOSES

With your consent, Raw Soap London processes your personal data for marketing purposes, i.e., to send you promotional communications about the Raw Soap London world and/or to carry out market surveys and/or to perform research and analysis aimed at detecting the degree of satisfaction, via traditional means (paper mail, phone calls through an operator) and/or automated means (email, text messages, social media and chat), about the Raw Soap London products, services, and events.

Raw Soap London also processes your data to send you promotional communications, by traditional means (paper mail, phone calls through an operator) and/or automated means (email, text messages, social media, and chat), about the products, services, and events of third parties belonging to the same business sector of Raw Soap London and/or to carry out market surveys and/or to perform research and analysis aimed at detecting the degree of satisfaction about the products, services, and events of these third parties, but only when you provide your specific consent to this kind of processing.

Raw Soap London also processes your data, with your consent, for analyzing your preferences and interests, such as products you’ve purchased or added to your wish list, age and gender, your country, and your preferred language and currency, the newsletters you have subscribed to and the interaction between them, and events in the Raw Soap London world. Raw Soap London processes your data to analyze your habits and preferences to offer you personalized services and communications that are in line with your interests.

Raw Soap London processes your data for marketing purposes on the basis of your specific consent, which is optional. You can freely decide to provide or not provide your consent for marketing purposes, without any consequences on your ability to purchase our products or use our services.

You may revoke your consent at any time by contacting us at the addresses indicated in point 1 of this document.

3.4 FULFILLMENT OF LEGAL OBLIGATIONS

Raw Soap London processes your personal data to fulfill the legal obligations to which it is subject. You must provide your personal data; otherwise, you will be unable to use the services on the Site.

 

  1. HOW LONG DO WE KEEP YOUR DATA

We keep your personal data for a limited period of time, which is dependent on the type of activity that involves the processing of your personal data. Upon expiration of this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.

Your personal data is stored in compliance with the terms and criteria specified below:

  • data collected to enter into and perform purchase contracts on the Site until the administrative-accounting formalities are completed. The data related to invoicing is kept for ten years from the invoice date;
  • data related to the payment will not be stored;
  • data related to the creation of a My Account is kept until you request to close your account;
  • data collected in the context of the use of services offered on the Site (for example: Wish List, My Orders, Quick Buy, etc.) is kept until you request to close your account or use the service;
  • data related to your requests to our Customer Care is kept until your request has been met;
  • data used for sending you our newsletters is kept until you request to stop receiving them;
  • data used for analyzing your preferences and interests will be kept until you request to stop this activity;
  • data provided for marketing purposes is kept until you request to stop receiving our communications.

In any case, for technical reasons, the termination of processing and the subsequent definitive erasure or irreversible anonymization of the corresponding personal data will be completed within thirty days from the terms specified above.

 

  1. HOW DO WE PROCESS YOUR DATA

Your personal data is processed by specially trained staff at Raw Soap London, which acts under specific instructions provided in reference to the purposes and means of the processing.

Your personal data is also transmitted to third parties we use to provide our services, such as:

  • banking operators;
  • internet providers;
  • couriers and shippers;
  • companies that carry out marketing activities;
  • companies specialized in IT and telematics services;
  • companies that offer customer care services;
  • companies that perform analysis and market research;
  • companies that provide publishing and distribution services.

We provide these third parties only with the data necessary to perform the agreed services, and they act as data processors, based on our instructions.

Raw Soap London does not disclose your personal data to third parties for their own marketing purposes and/or to third parties not involved in the provision of the services.

For the purposes of the provision of the services, the collected data may be transferred outside the European Union, including via the inclusion in databases managed by third-party companies, operating on behalf of Raw Soap London as data processors, based in the US or other countries. The transfer of your personal data will occur in full compliance with the guarantees, measures, and rights provided by the data protection legislation. Upon simple request, you may receive further information regarding the transfer of your personal data and the corresponding safeguards adopted.

 

  1. YOUR RIGHTS

You can exercise the following rights at any time:

  • access your personal data;
  • obtain the correction or erasure of the same or the restriction of processing concerning you;
  • object to processing;
  • data portability;
  • withdraw your consent to processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You can also file a complaint with the supervisory authority or competent authority if you believe that the processing of your data is contrary to the current legislation.

 

 

 

  1. CHANGES TO THIS DOCUMENT

This Privacy Policy may be subject to changes and amendments, and we invite you to periodically check the content. Where possible, we will try to inform you promptly about the changes made and their consequences.

Last update: [Insert Date]

  1. SECURITY MEASURES

We adopt appropriate security measures to protect your personal data from unauthorized access, modification, disclosure, and destruction. We adhere to internationally recognized standards and our data security measures include:

  • Secure encryption technologies for the transmission and storage of data.
  • Implementation of strict access controls and policies.
  • Regular security audits and assessments to ensure ongoing protection of data.
  • Comprehensive training for our employees on data privacy and security practices.

 

  1. CONTACT US

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, you can contact us at:

Raw Soap London
[Registered Address]
Email: [Contact Email]
Phone: [Contact Phone Number]

  1. CHILDREN'S PRIVACY

Our Site is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from individuals under 16. If we become aware that we have inadvertently received personal data from a visitor under the age of 16, we will delete the information from our records.

  1. COOKIE POLICY

Cookies and similar technologies are used on our Site to enhance your browsing experience, analyze site traffic, and provide targeted advertising. For detailed information about the types of cookies we use, how they work, and how you can manage your cookie preferences, please refer to our Cookie Policy.

  1. THIRD-PARTY LINKS

Our Site may contain links to third-party websites that are not operated by us. We have no control over the content and privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

 

This concludes the extended Privacy Policy for Raw Soap London. Be sure to replace placeholder text such as [Registered Address], [Contact Email], [Contact Phone Number], and [Insert Date] with the actual information specific to your company.