At Raw Soap London, we are committed to providing you with high-quality, vegan soaps crafted with care in Mardin. Your satisfaction is our priority, and we strive to ensure you have a positive experience with our products. 

 

**Unopened and Unused Products**

 

If you wish to return an unopened and unused product, you may do so within thirty days of purchase. Please contact our customer service team to initiate the return process. Once the product is received and inspected, we will issue a full refund or exchange, according to your preference.

 

**Satisfaction Guarantee for Used Products**

 

We understand that personal care products are subjective, and while we are confident in the quality of our soaps, we recognize that individual preferences vary. If you have used a product and are not satisfied, please contact our customer service team. We offer the following options to ensure your satisfaction:

 

1. **First Time Satisfaction Guarantee**: If you are not satisfied with your first used product, we will provide you with a coupon for an equivalent value to try another product from our range.

 

**Preventing Abuse**

 

To ensure fairness and prevent misuse of our satisfaction guarantee, we have implemented the following policies:

 

1. **Single Satisfaction Guarantee**: The satisfaction guarantee applies to the first product only. Subsequent dissatisfaction claims with additional products will not be eligible for a refund or exchange.

2. **Multiple Claims**: If a customer attempts to claim dissatisfaction with multiple products, we reserve the right to review and deny further claims to prevent abuse of our policy.

 

**How to Contact Us**

 

If you need to initiate a return or discuss a dissatisfaction claim, please contact our customer service team at [rawsoaplondon@gmail.com]. We are here to assist you and ensure you have a positive experience with Raw Soap London.

 

Thank you for choosing Raw Soap London. We value your trust and aim to exceed your expectations with every purchase.